Current Agency Procedures (COVID-19 Update)

View current agency procedures below. Click here for updated meals, food pantries and help lines.





Abundant GraceSingle serve lunch bag- Wednesdays and Sundays 11:30-12:30
ACT·       Our hotline is still operational, our shelters remain open and you can still make an appointment for outreach counseling/therapy.

·       Regarding outreach counseling/therapy, we can help, if it is safe for the victim, by providing the counseling/therapy through secure teletherapy (video) counseling/therapy.

·       rape crisis center is operational. Rape victims must call our hotline to schedule the forensic examination.

Affordable Homeownership FoundationWe are currently taking intakes over the phone and gathering info & documents for appointments in advance via e-mail or fax. We are seeing clients in the office and doing Virtual Counseling Via SKYPE & ZOOM. Clients that are seen in the office must wear a mask and we will ask them to stay home if they are feeling unwell. For individuals needing Mortgage Assistance we have been asked to keep a waiting list of potential clients that need assistance while a grant for mortgage assistance is being drafted. If anyone has any questions please have them call our office for assistance.


•            We are distributing supplies to all of our tenants that live month to month and are very low income and can’t be there when things just disappeared off the shelves so we are dropping off supplies, like disinfectant wipes, toilet paper, paper towels, water and any canned food we can gather

•            We are currently taking intakes over the phone and gathering info and forwarding to the appropriate agencies but not seeing any clients in the office.

•            We are in the office working on grants and deadlines.

•            We are rehabbing one house and getting ready to build another.


Affordable Homeownership Foundation has a COVID-19 Grant to help with Rental Assistance for past due rent or rent , however in order to receive the assistance you must have been laid off or furloughed due to COVID 19 or been directly affected see below.

The money is very limited and we must help at least 2 very low and 2 moderate income individuals or families. Have them call the office for assistance.


– ELIGIBILITY INFORMATION: –  check Yes  for all that apply, if you answer NO to all questions, you are not eligible for


i. Income was reduced or lost because of COVID-19. For example: unemployment, underemployment reduced job hours, reduced pay, or a decline in self-employed business


ii. Loss of income because I was personally affected by COVID-19 and under doctors orders to quarantine.

iii. Loss of income because I was a caregiver to a household family member that was affected by COVID-19 and under doctors orders to quarantine.

iv. Loss of income because I was affected by COVID-19 and required hospitalization and quarantine.

v. Loss of income because I was a caregiver to a household family member that was affected by COVID-19 and required hospitalization and quarantine.

Agency for Persons with Disabilities•      APD issued an Emergency Order to providers suspending certain renewal deadlines due to COVID-19.

·       APD-licensed group homes, are restricting visitors in compliance with the Executive Order to protect the health and safety of our customers.

•            APD Adult Day Training programs are screening visitors for possible exposure to COVID-19 using a visitor questionnaire. The questionnaire is also being used to screen visitors coming into APD Regional Offices.


•            Waiver Support Coordinators will interact via technology

All Souls Food PantryReduced hours.  Open Wednesday, 9-10:30 a.m.
Angel Wings of SW Florida, Inc.we are not accepting new residents. Current residents are either working in essential jobs or working from home. We look forward to re-opening admissions.
Better TogetherWe at Better Together are busy as we prepare for an increase in need for our services.  We have already seen an increase in calls by 155%!  Our programs remain fully operational with precautions.  We are ensuring that children are not sick as they are placed with a host family and have not traveled recently.  If they are experiencing any symptoms, even if just a runny nose we are requiring that they be seen by Lee telehealth first.  We know how important relational support is during this time and so our mentorship referrals are being connected as soon as possible via virtual avenues, such as zoom or phone.  We are expecting an increase in need for our hosting program and in preparation for that we are hosting one hour volunteer informational meetings via zoom and following up with an online video training specific to the role of interest.  All fingerprints and home-studies are being done one on one.


Beyond Barriersis still open for clients through both in-person and telehealth options
Bonita Springs Assistance OfficePre-bagged food and hygiene items distribution on M, T, & W from 12:30 PM to 3:30 PM. Closed on Monday, May 25.  Diapers for toddlers/ infants and adult incontinence products are also available. Our lobby remains closed to the public. Financial Assistance applications for rent, mortgage or utilities are available online at:

Please call or email us with any additional questions.

E-mail: [email protected]   Phone- 239-992-3034

Cape Coral Caring CenterThe Cape Coral Caring Center is open Monday, Wednesday, and Friday 9 am to noon, Tuesday and Thursday 8 am to 11am. Our services are for residents of Cape Coral. Prepackaged food bags are given and placed in the trunks of cars. When available fresh produce, meat, eggs, and dairy are distributed. Help with utilities is available by appointment only, please call 239-945-1927, if you are subject to disconnect.
Cape Vineyard Community ChurchCape Vineyard Community Church will be doing our Thursday night food pantry and dinner church much differently. We will be going drive-thru instead of inside and sit down. From 4:30-6:30pm guests will be able to drive thru our lines in the parking lot behind our church (the club square parking lot) to register and receive free groceries (open to all, once a month) as well as the Harry Chapin Care & Share groceries (open to those who meet the Harry Chapin requirements, once a month). They will also receive a delicious hot meal to-go style for each person in their household (no restrictions, available each week). We invite anyone and everyone in Lee County who needs assistance to come and receive it here, you do not have to go to this church to receive free groceries.


We have a large homeless population that depends on breakfast here every Sunday. While we are streaming live services on Sunday and not gathering in large groups, those who show up for breakfast will be given to-go meals.


Our office is closed at this time as we are working remotely from home. All correspondence will be responded to. People can request prayer and stay up to date with our services and events by going to

Catholic Charities•            Bonita Springs Food Distribution: Drive-thru Fridays 9-11 (starting 4/10). Juan Diego Outreach Center, 28360 Beaumont Road.

•            Fort Myers Food Distribution: Drive-thru Fridays 9-1. Elizabeth Kay Galeana Center, 4235 Michigan Ave. Link.

•            Mental Health Counseling. Via telehealth or phone. Call (844)385-2404.

•            All other questions. Call (844)385-2404.

Centennial Park Helping HandsWe are back at Centennial Park, Sundays at 4:30 pm.  We are serving prepackaged meals, snacks and drinks and will be set up at the far end of the parking lot.


Center for Independent LivingOffices are closed to public. Staff still taking calls, responding to emails, and providing information and referral services to new callers.
Center for Progress & ExcellenceMobile Crisis Staff will work remotely from home to limit COVID-19 Exposure.  Staff members WILL continue to respond to all calls through the Crisis Hotline.

Dispatch Department are adding 2 additional questions to the Dispatch questionnaire.  1) Is the client experiencing any cold like/flu like symptoms  2) Has the client traveled outside the US within the past 30 days.

All calls to the CPE Office will be transferred to the on-call Crisis Hotline.

All staff are to utilize telehealth (Doxy Me) to provide mental health services (therapy sessions, service linkage, mentoring, etc)


CenterstoneFACT and CAT teams here in Lee County are still operational and accepting new clients.  Clients are still receiving daily med deliveries and face-to-face services as needed with safety precautions in place. Other services are provided via telehealth as able. The front lobby is daily until noon.      24/7 CareLine 941-782-4300
Children’s Advocacy Center of SWFL•            Child Protection Team continues to be available to law enforcement and the Department of Children and Families, 24 hours a day/ 7 days a week.

•            Family Advocacy services are being conducted remotely.

•            Family Alliance is providing teletherapy to children age 3-17 who have experienced abuse and/or neglect, witnessed/experienced family violence or a violent crime, or are at risk of abuse and/or neglect.

•            Court-ordered Parenting Program and Pine Manor after school classes are being conducted virtually.

•            East United Way house on Palm Beach Blvd is still providing food. Staff continue to assist with linking families to resources via phone.

City Gate Church Homeless ServicesClosed at this time for showers and laundry.
Community CooperativeCOMMUNITY CAFÉS To-Go Meals Only

·       Monday thru Friday, 10:30am-12:00pm 3429 Dr. Martin Luther King, Jr. Blvd, Fort Myers

·       Monday, Wednesday and Friday, 7:00am-8:30 a.m.  100 Chapel Street, Fort Myers Beach

·       EMERGENCY GROCERIES All emergency grocery distribution will be available at our Mobile Food Pantries ONLY. Participants will be required to stay in vehicles. Schedules are on our website.

·       Community Market – Fort Myers location

Monday, Wednesday & Friday from 8:30am-12:00pm. ID required

·       SOCIAL SERVICES Limited services available 8:30am-12:00pm. Monday, Wednesday & Friday, as well as by afternoon phone appointments. *Masks required to enter Social Services.

·       MEALS ON WHEELS Regular meal delivery Monday, Wed, and Friday.

Dr. Piper CenterOffices are closed to the public, volunteers only by appointment. Staff still taking calls, responding to emails, and providing information about services to callers.
Florida Rural Legal Services•       All intake and client appointments will be handled by telephone

•       All meetings will be conducted by teleconference

•       FRLS notified clients, applicants, and partners it was suspending in person office visits

•       For existing clients, since there will be no in person meetings, FRLS will make arrangements to drop off documents

•       FRLS’ pro bono team is working with the private bar on volunteer opportunities to ensure a continuation of services.


FRLS is accepting applications for assistance through telephone intake: Call Toll Free: 1-888-582-3410. If you are a current client and need to reach FRLS staff please call 1-888-582-3410

Florida Self-Directed CareAt Florida Self-Directed Care (FLSDC)- related to NAMI Collier’s decision to honor social distancing recommendations- we are still functioning, though remotely. We are making an effort to connect with everyone in our program and still accepting inquiries, with the understanding that meetings will not be face to face until further notice, therefore all support and business is being conducted via phone, mail, and email.


Fort Myers Rescue MissionBeginning May 7-shelter will be accepting new residents. Meals will resume. Our mealtime is 5 a.m. breakfast, 11:30 a.m. lunch, and 5 p.m. supper.  Shower facilities for men and women are now open as well from 8-5 every day except Sunday.
Frankies Place (outpatient behavioral healthcare facility)Frankie’s Place is in full operation and we are taking new clients;

IOP and OP substance/ co-occurring disorders

Mental Health Issues, Anger Management, Batters Intervention Program, Individual Therapy, UA testing available


Gladiolus Food PantryGladiolus Food Pantry is distributing pre-packed bags of groceries every Wednesday from 10 a.m. – 7 p.m. while following CDC guidelines. Clients receive bags including canned goods, dry goods, fresh produce, meat, eggs, bread and pastries when those items are available.


Goodwill Industries of SWFLCommunity Resource Centers (Job-Links) are open effective May 4th 9:00 am – 4:30 pm at the locations listed below. Appointments and face mask use is strongly encouraged.


Lee County

Bonita Springs – United Way House

26820 Old 41 Rd

Bonita Springs, FL 34135


Marjorie Reyes

Office: 239-357-4024

Mon – Fri 9:00 am – 4:30 pm


Lehigh Acres (located inside Goodwill Store)

2825 Lee Blvd.

Fort Myers, FL 33971


Amalia Cruz

Office: 239-771-1928

Mon – Fri 9:00 am – 5:30 pm


The Palm Beach – United Way House/Family Resource Center at 4162 Palm Beach Blvd. is currently closed for repair. It will tentatively re-open May 29th.


Charlotte, Hendry, and Collier CRC’s are also opened.


Neighborhood Outreach Centers are open at Pine Manor and Charleston Park. See hours listed below.


Fort Myers – Pine Manor

5547 Tenth Ave.

Fort Myers, FL 33907


Sharalyn Clark

Office: 239-275-5180

Mon – Fri 8:30 am – 4:00 pm

Call for Appointment

Alva – Charleston Park

2541 Charleston Park Dr

Alva, FL 33920


LaShay Russ

Office: 239-728-8895

Mon- Fri 9:00 am – 3:00 pm

Call for Appointment


MicroEnterprise Institute is accepting applications for individuals interested in learning how to start or grow their own small business. Please call or email Sandra Plazas for more information at 239-995-2106 ext 2304 or [email protected]


Pathways to Opportunity, our adult day training program, is providing distance learning and providing limited on-site services.  For more information please call or email Jessica Tursi at 239-995-2106 ext 2301 or [email protected]


Pathways to Work, providing employment services for youth and adults with disabilities is offering both in-person and virtual services by appointment. For more information please call or email Angela Hemstreet at 239-995-2106 ext 2227 or [email protected]


Goodwill SWFL stores are open, please check website for current store hours. Orientation for new staff continues to be postponed.


If you have questions or need more information, please contact Fred Richards, Vice President of Community Support Services at 239-995-2106 ext 2224 or by email at [email protected] or Tess Benham, Director of Community Support Services at 239-995-2106 ext 2228 or by email at [email protected]


Grace Works UnlimitedGrace Works Unlimited has stopped all volunteering at this time but we have taken on new ways to serve. Grace Works is collecting any and all in-kind donations from individuals and organizations within the community to give to other nonprofits to meet the needs of their clientele. We are partnering with 12 different nonprofits/organizations and would love to help more if needed. We are working closely with Park Alliance Church in south Fort Myers to hand out bags of groceries to individual families within our area. We also launched a new program, “Cards for Seniors”- where families can make special cards and we deliver to seniors quarantined within facilities.
Harry Chapin Food BankHarry Chapin Food Bank is open for operations. We are continuing to support agencies in our network as best we can with limited donations and volunteers.

As always, we do not serve individuals directly at our facilities.

Senior kit distributions are continuing unchanged. Some distribution sites may close, and timing may shift. Clients should check our website for updates.

Our mobile pantries are operating normally right now, with adjustments to protect participants from infection. Mobile pantries will transition soon to a drive-thru model distributing kits of shelf-stable items supplemented with fresh food as available.

Hope ClubhouseHope Clubhouse continues to provide our mental health community of support virtually through Zoom and is currently accepting new members by referral.



Housing Authority City of Fort MyersThe Housing Authority of the City of Fort Myers (HACFM) cares about the wellbeing of our residents, staff, communities and partners and to help combat the spread of COVID-19 (Coronavirus), HACFM has closed our rental offices, HCV office, Community and Supportive Services Office and the Administration Office to the public until further notice.


HACFM continues working diligently to ensure that we provide essential services while following the CDC, Federal Government and the State of Florida’s directives to limit any exposure to COVID-19.  HACFM’s Public Housing rental offices, HCV office and Administrative offices are staffed with employees to continue to serve you and help with your needs.  Additionally, the Community Supportive Services (CSS) staff are available by phone to assist with connecting families to emergency services for financial coaching, emergency food, utility assistance and employment needs.  Please visit the housing authority’s Website at and/or the Facebook page for ongoing updates.


We are communicating by phone, email, mail, fax and drop boxes. Our employees are conducting regular business hours from 7:00-5:30 Monday thru Thursday.  HACFM will focus on immediate and emergency needs only to include Housing Choice Voucher and Public Housing programs focusing on Interim Recertification for rent reduction to due COVID-19; Move Ins and Move In Inspections; Emergency Work Orders for all Public Housing, NSP Housing and Market Developments.


Human and Veteran ServicesStreet outreach has resumed. Lobby is closed at this time. Client services will be provided by phone and internet. Applications are online. Drop box at front of building.

Emergency financial support for residents affected by Covid 19- call 239-LEE-CARES (239-533-2273)

weekdays from 8 a.m. to 5 p.m. or Visit

Jewish Family and Children Services of Sun CoastJFCS staff are working remotely.


Coordinated entry and JFCS screening/intakes will be completed by calling Crystal Soto 941-366-2224 ext. 628 or Tim Martin 941-366-2224 ext.626


Clients will be contacted by cellular/telephone or video if client access is available. In person if no other options are available.


JFCS Staff will be attending meetings and trainings by conference calls and webinars if available.


Lee County Coalition For A Drug-Free Southwest Florida (Drug Free Lee)Offering virtual prevention programs and resources to parents and caregivers during Sheltering at Home period, and summer vacation through the Prevention Parents SWFL Facebook Page and Coalition website,


Lee County Housing AuthorityThe LCHA will re-open on June 1, 2020.  Our hours are 7:30 to 6 p.m. Monday thru Thursday.

We ask that you please wear a mask/protective covering when entering our office.  If you are only dropping documents off, please leave them in the drop box during normal business hours.  Persons visiting LCHA offices are subject to temperature check.

Lee County Housing Development CorporationDue to the Coronavirus (COVID-19) National Emergency & for the safety of clients and employees, Walk-in services and face-to-face appointments for Lee County Housing Development Corporation are suspended until further notice. Clients may call 239-275-5105 or email [email protected] for further guidance.
LifeCare (SW Florida Location)Counseling & Coaching – still open for clients in-person, by phone and virtual options.
Lifeline Family CenterAccess to building is closed, but if someone needs a pregnancy test, they can pick it up and we will leave it on the chair outside for them to take home.  They can call us if they need to discuss their options.  We will accept abortion-minded women (prefer they wear a mask to come in)  to do counseling with them.  We are not performing non-medical ultrasounds for the community at this time.  If we have a bed available we will intake a new homeless pregnant young woman or a mom with an infant, if they are not running a temperature and can satisfactorily fill out a questionnaire regarding their involvement with social distancing. No material donations are being accepted besides diapers and formula.  The diapers must not  have been opened.  Anyone who needs our help can call us in the office Monday-Friday from 9-5 at 239-242-7238.  After those hours the crisis hotline number is 239-772-4673(HOPE).


Lutheran Services FloridaLutheran Services Florida CINS/FINS and Oasis Youth Shelter remains fully operational and accepting homeless youth ages 10-17 should the need arise.  They will be screened for Covid-19 in order to enter.

Staff are working remotely and, in the office, to limit exposure. We continue to have 24/7 screening for services and are utilizing a virtual platforms to provide services to clients.

McGregor ClinicMcGregor Clinic will be operating at a reduced staff and client schedule.

– Teledoc services and Zoom calls will be utilized to encourage clients to stay home. Soon to be using HIPAA compliant

– Case management will be in touch with clients as needed.

– McGregor Community Services will be closed until further notice

o Free home HIV testing for Florida residents is available via

– All clinic entrances will be locked, and clients will only be permitted access with an appointment due to limited PPE. All labs are being drawn offsite until we are able to obtain PPE.

– All community gatherings/support groups are postponed for the next four weeks, or until further notice.


Military Outreach Coordinator

Florida Covering Kids and Families

University of South Florida College of Public Health

We are a project of USF and all our travel for outreach is suspended until further notice.  I am working remotely but still sending information electronically about our project, speaking with perspective and current partners by phone and continuing enrollments virtually.


Operation ParWe are still open for our normal dosing hours with all our staff and taking new admissions. Limited interactions with patients has been encouraged as we monitor the flow of patient traffic to allow entrance into our buildings in small numbers at a time and our substance abuse counselors have been utilizing telehealth to conduct counseling sessions. Anyone who presents with a temperature or symptoms that raise a concern is not allowed into the building. We have measures in place to assist clients who present to the building with concerning symptoms
Providence Family Life CenterCall 239-676-3159 for SOAR assisted disability applications; Rep Payee Services; Permanent Supportive housing and Professional Guardian Advocacy. Hours are Monday – Friday 9am – 4pm. Saturday by appointment only.
RYAN Healing CenterRYAN Healing Center (formerly known in the community as RYAN Hope House) is operational.  We currently have residential openings for SUD Women and Mothers with young children on a case by case basis.  The hotline is still operational at 1-855-RYAN911.  All email inquiries are being directed to [email protected]


SalusCareCOVID-19 screening is being actively utilized at all of our entry points. We have suspended visitation in residential and acute care programs in order to minimize and mitigate exposure to the virus and we continue to suspend use of our conference space at Evans, Ortiz and Cape Coral locations for after-hours groups. The lion’s share of meetings and scheduled gatherings have been moved to a conference call environment. As previously mentioned, we are identifying ways to temporarily reduce our on-campus foot print to protect the staff that are providing care onsite from exposure, as well as patients.
School District of Lee County Homeless ProgramRemote Office Hours and Contact Information:


1)      Sheena Torres-Nunez, District Homeless Liaison                                                                    Office Hours: 8:00 AM to 3:30 PM                 District Cell: (239) 771-4673


2)          Yolanda Fernandez, HEP Secretary                                       Office Hours: 8:00 AM to 4:00 PM               Google Voice: (561) 463-0774


Resources Available to Students/Families:


1)          Educational Resources, Food, Hygiene Products, etc.- The HEP does have some resources available to support homeless students during this time. If there is a known need, please contact me. We are working closely with school-based social workers and school-sites to get resources to families as needed.


2)          Mobile Hotspot Devices- The School District of Lee County does have a limited amount of mobile hotspots available for families who are unable to afford Internet Access and who do not have access to WIFI. If your agency is working with a family that does need assistance with internet access please feel free to contact me.

Student Enrollment:


1)          At this time the district has closed the Student Enrollment office and families are being asked to enroll students online. This applies to new students enrolling and returning students. If a family is unable to access the online system to enroll, please have the family contact me. As a school district we are required to immediately enroll students who are identified as being homeless and ensure that they have educational accessibility during this time.

St. Martin de PorresSt. Martin is serving dinners in takeout only containers from 3-6 Monday through Friday.   They are distributed outside.


Food Pantry Friday 10-noon, is operating outside with only one individual at a time able to select food handled only by volunteers.  No more than 5 can stand together.  After school classes are not operating.

St. Matthew’s HouseMonthly Food Pantry May 25 from 1:00 pm til 5:00 pm. This will be at our Fort Myers Miracle Mile Thrift Store @ 3954 Broadway Fort Myers 33901. This is a monthly Food Pantry on the last Monday of each Month


St. Matthew’s House thrift stores opening Monday, May 4th. The shelter and food program remain open. They are in need of food donations!


SWFL Free Pain Clinic


The SWFL Free Pain Clinic is reopening on Tuesday, May 5th. New and existing patients can call 239.308.7107 to schedule an appointment. Appointments will be offered on Tuesday and Thursday afternoons from noon until 5 pm at this time. We have offered telehealth appointments with our physician, physical therapist, and counselor during the temporary closure due to the COVID-19 pandemic, and will continue to offer this option to existing patients who prefer not to come in.


The health and safety of our patients, staff, and volunteers is our top priority and all necessary social distancing and sanitizing measures will be taken. Patients will notify staff of their arrival by phone and wait in their vehicles to be called in. Temperatures will be taken at the door, and only a few patients will be allowed into the clinic at a time. Staff, volunteers, and patients will be required to wear masks in the clinic. Treatment areas will be sanitized between patients and the entire facility cleaned and disinfected continuously.

The New Beginnings of SWFLThe New Beginnings of SWFL, a program for single moms and their children, has available apartments and is accepting applications and conducting phone and zoom interviews. Unfortunately, we are not an emergency housing program, but if a single mom is in need of a long-term situation providing a safe and supportive environment, resources to assist her in obtaining an education and career, parenting classes, counseling, and more, please give us a call! We can start the process of phone interview, on-line application, zoom interview and then move-in assistance. Our website is and main phone is


The Salvation ArmyWe will be open Tuesdays through Friday for services (FPL Care to Share, Access, other possible financial assistance, and spiritual counseling) in which individuals are able call or come by for assistance. Because we are still practicing social distancing, all service appointments will be by appointment only; however, if we have walk-ins they will be able to schedule an appointment with a Social Service Worker for the next available opening.  Below is a more detailed schedule.


Outreach Center Hours of Operation:

Tuesdays – Fridays, 9:00am until 3:00pm



Tuesdays: 9am – 11am

Wednesdays: 9am – 11am

Thursdays: 12pm – 3pm

Fridays: 12pm – 3pm


Food Pantry:

Tuesdays: 4pm – 6pm (or until we run out of food) 2400 Edison Avenue – Drive Thru

Thursdays: Mobile


Red Shield Diner (Formerly Known as MWC):

Sundays-Fridays 6:30pm – 7:00pm (take out only)


Valerie’s HouseValerie’s House Grief Support Programs are continuing amidst the pandemic.  Valerie’s House continues to enroll new families daily, providing individual and group grief support for families grieving the death of a loved one.  New intakes and both group and individual support sessions are all conducted with a HIPAA complaint safe virtual platform and are offered at no cost. Referrals can email Program Director Amy Strom, LCSW, 239-841-9186 or [email protected]
We Care Outreach at White Cross Church

247 Pine Island Road, N. Fort Myers (the same side of street as Walmart

White Cross Church – The Word-We Care Outreach-

Free meals continue! Showers available

Thursday and Friday – 6:00p.m.

Saturday and Sunday- 9:00 a.m.


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